NuPay for Business is Nubank's payment platform for e-commerces and if you are reading this article, it's probably because your partnership with us has begun. So, welcome!
One of the first steps of our Signup Team is to send a login activation email to our Customer Panel to the person indicated as Master Administrator on the signup form.
But what is the Customer Panel?
It is the place where you can check your store's orders, request cancellations and refunds, download bank conciliation reports, and create new logins for your team. For these reasons it is essential to activate your login as soon as possible.
Find out how to activate Pix in your store:
You will need assistance from your branch or platform that will need to access the NuPay Customer Panel and check some information.
Before you can start operating, your company needs to be aligned on some issues of operating via NuPay for Business:
- Cancellations and refunds
In NuPay for Business, cancellations and refunds are different things. Click here to learn when and how to request each.
- How soon can I receive the transaction amounts?
The settlement works with a deadline of D+1 business day, click here to learn more.
- Do I need to withdraw the amounts that I trade via NuPay for Business?
No. There is no need to withdraw or schedule any withdrawals. The amounts of orders transacted the previous day and with the status "complete" by 00:00, will be settled the next business day to the bank account of the company mentioned in the registration form.
- Special Pix Return Mechanism
There are two cases in which it is possible to make a resource return request within the Pix arrangement:
- Suspected fraud on the shopkeeper side;
- Suspected fraud on the payer's institution side.
Click here to learn everything about the Special Return Mechanism Pix.
Questions about the operation, requests, or resolution?
Get answers in our Help Center and if you need to solve a specific question, you can also open a request to our Customer Experience Team.
Do you want to contact us directly?
Send an e-mail to email@example.com and we will get back to you as soon as possible!